Our Commitment
velvet is committed to providing a safe and responsible gambling environment. Gambling should be an enjoyable leisure activity. If it stops being fun, or if you find yourself gambling more than you intended, it may be time to take a break and seek support.
Our platform is strictly for users aged 18 and over. We use identity and age verification checks to help prevent underage access.
Responsible Gambling Tools
All registered players have access to the following tools from within their account settings. We encourage you to use them proactively.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. Once a limit is in place, it takes effect immediately. Reducing a limit takes effect immediately; increasing a limit is subject to a cooling-off period before it applies.
Session Time Limits
Set a maximum duration for individual play sessions. You will receive a notification when your session limit is approaching and again when it has been reached.
Reality Checks
Enable on-screen reminders that appear at regular intervals to let you know how long you have been playing and how your balance has changed during the session.
Cooling-Off Period
Take a temporary break from gambling. You can set a cooling-off period of 24 hours, 7 days, 30 days, or a custom duration. During a cooling-off period your account remains accessible for withdrawals, but you cannot deposit or place bets.
Self-Exclusion
If you feel you need a longer break, you can request a self-exclusion of a minimum of six months. During self-exclusion you will not be able to log in to your account. Marketing communications will be suspended. Self-exclusion can be extended indefinitely.
To request self-exclusion, contact our support team directly. We will action your request as quickly as possible.
Signs of Problem Gambling
Problem gambling can affect anyone. Common warning signs include:
- Spending more money or time gambling than you can afford.
- Thinking about gambling frequently or feeling restless when not gambling.
- Chasing losses — continuing to gamble in an attempt to recover money lost.
- Lying to friends or family about your gambling activity.
- Using gambling as a way to escape problems, stress, or negative emotions.
- Neglecting work, family, or social obligations because of gambling.
- Borrowing money or selling possessions to fund gambling.
If any of these apply to you, please consider using one of the tools above or reaching out to a support organisation.
Support Organisations
The following independent organisations offer free, confidential support for people affected by problem gambling. These are external resources not affiliated with velvet.
- GamCare — gamcare.org.uk — provides information, advice, and support for anyone affected by problem gambling.
- Gamblers Anonymous — gamblersanonymous.org — a fellowship of people who share experience and support each other in recovering from a gambling problem.
- BeGambleAware — begambleaware.org — a charity promoting responsible gambling and providing guidance and support services.
- Gordon Moody — gordonmoody.org.uk — residential treatment and support for those most seriously affected by problem gambling.
If you are in immediate financial distress, organisations such as StepChange (stepchange.org) and Citizens Advice (citizensadvice.org.uk) can also provide support.
Protecting Young People
It is illegal for anyone under the age of 18 to gamble. If you share a device with minors, we strongly recommend installing parental control software to prevent underage access to gambling websites. Options include:
- Net Nanny — netnanny.com
- Gamban — gamban.com — blocks gambling websites across all your devices
- GamStop (UK) — gamstop.co.uk — national self-exclusion scheme
Contact Us
If you would like to apply any responsible gambling tools, request self-exclusion, or discuss any concerns, please contact our support team via live chat or the email address listed on our contact page. We take all responsible gambling requests seriously and will respond promptly.
Last updated: 2026